Customer Care Policy

Shipping and Handling

 

Delivery
The estimated delivery time will be approximately 1 - 5 business days from the time of order except Spa Covers are 5-10 business days. For large items via LTL, Carrier will call to set up a delivery appointment. If you are not contacted within 10 to 12 business days, please email us at CustomerService@quickspaparts.com.

Carrier will make attempt to contact you for delivery, which may occur before the stated delivery lead time above. If no response to the attempt is received, your order may be cancelled and charged for shipping and handling fee. Please provide a valid daytime phone number and email address at time of checkout.

Extraordinary Delivery Requirements
Extraordinary delivery requirements may necessitate an additional fee to the carrier. Island, mountain and remote location deliveries are subject to cancellation. Recipient must be home at time of delivery. Delivery is subject to reasonable access to the area without damaging the purchaser's property or the product, or jeopardizing the safety of the delivery personnel.

Delivery is available to Hawaii, and World Wide. Canadian orders are subject to 5% GST. An additional Shipping and Handling fee will apply. This fee will be quoted at checkout. Additional transit time may be required.

 

Privacy Policy

 

Buying with confidence and earning your trust is paramount and we do not take that responsibility lightly. The privacy and protection of your personal information is vitally important to us. Quick Spa Parts does not in any way make your personal information available to third parties. Companies under the direct control of Quick Spa Parts may share information with one another, but all such companies are equally committed to protecting your privacy. Under Law, Quick Spa Parts may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property Quick Spa Parts.

 

Contact us.

 

We can be reached 8am-4:30pm PST by phone 1-(800) 225-7727 or at info@quickspaparts.com