All returns MUST be accompanied by an RMA Number (Return Merchandise Authorization) or they will not be accepted. Please send us an email at firstname.lastname@example.org and tell us what you are returning, the order number it was purchased on and the reason for return. An RMA number will be issued to you via email within 48 hours..
If your product was received damaged you must notify us within 5 days of receiving your package. Freight damage must be documented with photographs.
All items purchased on quickspaparts.com and quickbbqparts.com with the exception of spa covers carry a 30 day warranty against factory defects. Please keep your original packing slip, it has information you will need to receive a refund or replacement part. Pumps carry a 6 month Warranty.
• No product return will be accepted without a valid RMA number.
• Your return must be requested within 30 days of purchase.
• Merchandise must be in original, salable packaged condition without cosmetic or other damage.
• Original shipping & handling charges are not refundable.
• Customer is responsible for return freight charges.
• All returns are subject to a 15% restocking fee.
• Orders receiving the free freight offer will have the freight deducted from the original purchase price.
• Spa Covers & Cabinet Panels are Excluded from being returned. No exceptions.
About Spa Cover Shipping
Spa covers normally take about 8 - 12 weeks from the time of order to actual delivery (time varies by location). All spa covers are made to order just for you and therefore we do not accept returns of this item. Spa covers are delivered to your door and will not be installed. Extraordinary deliveries may require additional carrier charges.
Spa covers carry a 90 days manufactures warranty, however all freight costs will be the responsibility of the purchaser.
Click here to contact us, or email at email@example.com or Phone: (909) 623-8781.
Buying with confidence and earning your trust is paramount and we do not take that responsibility lightly. The privacy and protection of your personal information is vitally important to us. Quick Spa Parts does not in any way make your personal information available to third parties. Companies under the direct control of Quick Spa Parts may share information with one another, but all such companies are equally committed to protecting your privacy. Under Law, Quick Spa Parts may disclose personal information when we believe in good faith that the law requires it or to protect the rights or property Quick Spa Parts.
For general information, we can be reached from 8AM-4:30PM PST by phone 1-(800) 225-7727 or at firstname.lastname@example.org